Questions and Answers

HOW LONG WILL MY CARPETS TAKE TO DRY?

This depends entirely on the type of equipment used by a company, the thoroughness of the service as well as the level of training the cleaning technicians have had…When the correct setup is used and paired with qualified technicians, your carpets can be dry-to-touch in as little as 2-6hrs (summertime), or 6-24hrs in winter.

At Carpet Pro we use a combination setup that creates high suction, paired with a good water heating unit, triple drying strokes and commercial fans to speed dry your carpets as needed.

A cut-price company that uses budget equipment can take as long as 2-4 days (which brings the associated risks over over-wetting carpets).

In our case, your carpets will normally be relatively dry when leaving your property due to the powerful suction of our carpet cleaning machine, the use of commercial heating devices to ensure our water is very hot, multiple drying stokes and our use of turbo dryers where needed.

SHOULD I HIRE THE COMPANY THAT OFFERS THE LOWEST PRICE?

Maybe, but this is not normally the case. Here are two important points to consider :

Make sure you know exactly what’s included in the price quote. A thorough hot water extraction cleaning with pre-treatment, for example, is going to cost more than hiring someone who uses a small shampooer on your carpets.

Next, be wary of any super low advertised specials. If they sound too good to be true, they usually are. So before you buy, be sure you know exactly what the offer includes and, just as important, what it doesn’t include. Don’t forget that Carpet Cleaners run a business, if the price is too low the cleaning may be rushed, the products used could be on the cheap side, inadequate and could even damage or lower the life-span of your carpets.

SHOULD I WAIT AS LONG AS POSSIBLE TO HAVE MY CARPETS CLEANED TO SAVE MONEY?

No. Dirt is an abrasive like sand paper. Every time you step on your carpet, you grind dirt into your carpet fibers. This cuts the fibers causing them to wear out faster. A dirty carpet will not last nearly as long as a carpet cleaned regularly. While regular vacuuming is extremely important, it is simply not enough. So, the longer you wait to have your carpets cleaned, the more damage you do to your carpet and the faster it wears out. And you know how expensive it is to replace carpet.

ARE THERE ANY OTHER REASONS TO HAVE MY CARPETS CLEANED OTHER THAN GETTING THE DIRT OUT?

Yes. As you probably know outdoor air contains pollens, fungus, bacteria, air pollution, cigarette smoke, car exhaust, and hundreds of other chemicals. When your family enters your home, you draw those pollens, bacteria, and chemicals into your home as well as carrying them in on your clothing and shoes. Not surprisingly, all those contaminants wind up, you guessed it in your carpet. You also have interior sources of pollution. Cooking oils, heating system soot, millions of dust mites, their carcasses, and feces are just piling up in your carpeting.

Tobacco smoke contains 4000 different chemicals 43 of which cause cancer. Even when you don’t smoke, those chemicals get on your shoes and get tracked onto your carpet. If you’re sensitive to cigarette smoke, you may find you’ll breathe easier after you hire the right company to remove those harmful chemicals of your carpet. Many of our customers who have allergies, asthma, emphysema, and other breathing problems have noticed a dramatic improvement in their breathing after a thorough carpet cleaning.

IS THERE A RISK OF CARPET SHRINKAGE?

Again, the risk of shrinkage is usually correlated with underpowered equipment, incorrect procedures and untrained technicians.

If the hot water extraction machine is cheap and too small, then it will lack the power to remove most of the excess water which means your carpet may either shrink or expand (causing loose, rippled carpets), this may also occur with the do-it-yourself carpet cleaning machines available for hire.

Over-wetting, long drying times, low temperature settings, along with use of inappropriate chemicals, are the hazards associated with using an unqualified, uninsured operator.

The act of shrinking is caused by the jute base on which the carpet fibers are woven into becoming wet. This causes it to swell and expand needing more space, and therefore putting pressure on the structure.

How can carpet shrinkage be avoided?

The answer is to choose a professional carpet cleaning company, such as Carpet Pro, who have extensive experience in cleaning all types of carpets, is reliable and uses top class equipment and products. Carpet Pro has undergone extensive training, our head technician has over 15 years of experience, we are a proud member of the Woolsafe Organisation and we provide a 100% customer satisfaction guarantee.

ARE ALL CARPET CLEANING METHODS THE SAME

No. You can choose from two primary methods: Dry cleaning or hot water extraction.

Wools of New Zealand have set up an Approved WoolCare Technician network of the most highly trained carpet care technicians in New Zealand. We are ecstatic that we have been chosen to be a part of this dynamic network. Wools of New Zealand specialise in both wool and synthetic carpets and recommend hot water extraction which forces a hot water cleaning solution under high pressure into the carpet and then sucks it back out. This method is also referred to as steam cleaning though steam is not used.

As a consumer, you can choose from a few types of carpet cleaning :

– Push-along Portable Extraction : This is similar to an oversized rug doctor. If your carpet is already clean and you really just want a very quick going over, this may be suitable, however we do not recommended it. The problem with these machines is that they are too small, can cause water marking, shrinkage and cause carpets to re-soil at a fast rate

– Commercial Portable Extractors : Most portable extractors just do not have the power to clean a carpet properly. However when these are paired with suction expanders, water heating units and qualified staff, these machines can do an amazing job of cleaning your carpets, leaving them clean, dry and looking great. Rather than the above ‘push-along extractors’, these carpet cleaning machines have large suction hoses and solution hoses that attach to the cleaning tool on the left called a ‘wand’.

– Van-Mounted Carpet Cleaning Units : Truck-mounts paired with the correct technicians and cleaning products will produce a great result.

At Carpet Pro, we also pre-treat your carpet with powerful traffic lane cleaners (where needed) prior to the basic cleaning. Doing so will suspend the ground in soils so your carpet comes out much cleaner after the normal cleaning process.

100% GUARANTEE

I’d be happy to answer your questions, provide you with a cost estimate over the phone, or come to your home and give you a free quotation without obligation or sales pressure of any kind.

Call us today! Carpet Pro – Cleaning & Repairs on 06 353 0406, alternatively you choose the services you require, a date and time that suits you and book online.

Book Online
At Carpet Pro we are dedicated to complete transparency in our business, that is why we show you all of our prices up-front in our online booking page for all to see. Not only can you use this service to book online, but you can easily see how much your particular home will cost to get professionally carpet cleaned right-of-the-bat.

We fully guarantee every carpet and upholstery cleaning job as well as all the carpet repairs that we do!

If you’re not happy with our work, we’ll organise a time to return to your home and make things right.

– Qualified – Insured – Experienced – Guaranteed

Questions And Answers Questions And Answers Questions And Answers Questions And Answers Questions And Answers Questions And Answers

Carpet Pro primarily focuses on carpet & upholstery cleaning, stain treatments, carpet repairs and bar installations, specialising in these areas , but when it comes to full carpet installs, or the sourcing of carpet, we would highly recommend visiting either Carpet Court, Flooring Xtra or Carpet King Flooring Design.